Support

Last updated: 15 July 2026

Before you write in: many questions are answered in the FAQ, the documentation, and the security and data sources pages. For advice about your finances, please consult a licensed professional — BuildYourPocket provides research, not financial advice.

1. How to reach us

We provide support primarily by email. Use the mailbox that best fits your question so we can route it quickly:

2. What to include

To help us help you faster, please include: the platform you're using (web, Windows, or Android), a description of what you expected versus what happened, and the steps to reproduce it. Never send passwords, full card numbers, broker API secrets, or your sync passphrase — we will never ask for them.

3. Response expectations

We aim to respond within a reasonable timeframe during business days. We are a growing product and appreciate your patience.

4. Account data requests

You can request an export or deletion of your account data. Because sensitive data is stored locally and any synced data is end-to-end encrypted, some data exists only on your device and under your passphrase. If you lose your sync passphrase, we cannot recover end-to-end encrypted data.

5. Status and outages

If the app appears to be down, first check your connection and try again shortly. For confirmed outages affecting the hosted service, contact support@buildyourpocket.com.

6. Billing issues

Payments are processed by Stripe inside the app; we do not store your full card details. For a refund within the 14-day window, or any billing question, email billing@buildyourpocket.com from your account email.